Where do your team’s interactions (phone calls, emails, etc.) with contacts appear inside HubSpot CRM?
- On the contact’s timeline
- In contact properties
- Under the “Interactions” tab
- On the profile of the rep who contacted them
or
- Under the “Interactions” tab
- On the timeline
- On the profile of the rep who contacted them
- In contact properties
Explanation: The correct answer is On the contact’s timeline. In HubSpot CRM, the contact’s timeline serves as a chronological record of all interactions and engagements between your team and the contact. This timeline consolidates various forms of communication, including phone calls, emails, meetings, and notes, providing a comprehensive overview of the contact’s engagement history. By centralizing this information on the contact’s timeline, users can easily track and review past interactions, ensuring that they have relevant context when communicating with the contact in the future. Additionally, having interactions displayed on the contact’s timeline facilitates collaboration within the team, as multiple users can access and reference the same information, promoting alignment and continuity in customer relationships. Therefore, the contact’s timeline is the primary location within HubSpot CRM where users can view their team’s interactions with contacts, enabling efficient communication management and relationship tracking.
