Lily Sees A Negative Post On Twitter About Her Vintage Clothing Business: “Received My #VintageLily Dress Today Only To Find The Zip Was Broken! #Lousyservice #Vintagewoes” How Do You Think She Should Respond?
- (A) “@sophie112 – We’ve never had our zips break before. Did you pull it too quickly?”
- (B) “So sorry to hear that @sophie112 DM me so that we can get that dress fixed up as soon as possible.
- (C) “@sophie112 That’s a shame, sometimes the zips just break.”
Explanation:
Lily should respond to the negative post in a professional and empathetic manner. Here’s an example of how she could respond:
“So sorry to hear that @sophie112. We take quality control very seriously and would like to make this right. Please DM us with your order number and we’ll get that dress fixed up as soon as possible.”
This response acknowledges the customer’s complaint, apologizes for the inconvenience, and offers a solution to the problem.
It’s important for Lily to respond promptly and professionally to negative feedback on social media. This can help her build trust with her customers and show that she cares about their experience.