Time metrics available for the Assignments Board are:
A) Assign Time, First Response Time, Return Time, Refractory Time
B) Pick Up Time, First Response Time, Handling Time, Resolution Time
C) Pick Up Time, Return Time, Handling Time, Resolution Time
D) Assign Time, Return Time, Received Time, Resolution Time
https://www.youtube.com/watch?v=vs8qvzl0nW4